How to get a response from Facebook technical support
How to get a response from Facebook technical support
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Incoming messages from the Facebook support service can be viewed in the "Help" section. It is necessary to send a complaint to any user, to report a problem.
Contents
Facebook technical support:
how to contact Creating a Facebook Support Case
How to fill out an application for moderation
Incoming messages:
where to look How long to wait for a response from Facebook support
Why didn't the administration respond?
Facebook technical support:
how to contact It is possible to create an appeal through the computer and mobile versions. When submitting a request, the user specifies the type of request, adds the materials needed to solve the problem. Not only registered users can submit a complaint, but also those who have retired a long time ago, their account has been hacked or personal data has been exposed to third parties.
Facebook feedback is offered to different categories of profiles:
assistance in creating and securing a personal account;
for business accounts: from the first setup to financial functions;
Instagram support. Also refers to the division of Facebook.
Going to the section: "Help", the user will see a division into tabs: for business accounts and personal.
There are two ways to get help on Facebook:
through Help. Common questions asked by users and ready-made answers to them;
send an individual question.
The latter option is suitable if the user cannot restore the page on his own, funds have been debited, or the profile has been blocked.
Creating a Facebook Support Case
Through the computer version and your account, you can create a Facebook help request. First, you need to log in and go to your account, the phone number and email address for communication must be confirmed.
How to create an application:
Log in to Facebook - click on the "down" icon.
An error occurred - specify the subject of the appeal, add a description
The user needs to wait until technical assistance responds. The notification will be sent either to the email address or to the "Inbox" section.
In the same place, the owner of the page will be able to start a correspondence and tell in more detail about the problem that has occurred. For example, if there was not enough information or moderation did not understand the essence of the problem. The question can only be asked on topics that the support service works with and it is not in the "Help" section.
How to fill out an application for moderation
The speed of the response is affected by the completeness of the information provided and the correct filling. If the author tried not to indicate the actions performed earlier, did not provide information confirming his identity, the application may be rejected or not considered.
Facebook Security Service Rules:
add only information that directly relates to the problem;
if the profile was hacked, indicate when the last authorization was performed and from what geolocation;
use screenshots if you failed to enter the page;
add a contact email address;
Describe previous actions taken to resolve the problem.
For example, if the owner noticed extraneous actions on his profile, the application must indicate: “check the last activity status, the publication or photo was deleted.”
Incoming messages: where to look
Facebook has a separate section for answers from the administration. Feedback can be obtained if the user is authorized or the page has not been created, through the "Help" tab.
View notifications from moderators:
Log in to Facebook - click on the icon: "down".
Select "Help and Support" - Inbox.
Go to the section - see the latest notifications.
In the same category, applications submitted by the user and their status are indicated. For example: "Request number has been processed" or "Your problem has been answered." The page owner can view all previously sent messages, confirm or reject offers.
How long to wait for a response from Facebook support
After writing to the Facebook service, the user must wait until a response arrives.
Depending on the information provided and the complexity of the question, feedback will appear:
during few hours. The problem was noticed by the administration, and the profile owner immediately reacted;
24-48 hours: requires detailed consideration or needs to be transferred to another section;
up to 72 hours - the error occurred due to moderation actions (page blocking, financial instruments) and you need to re-check the information.
Within a week, the user will receive a response and will be able to solve the error with the help of moderators.
It happens that feedback was not given or sent to the email address. Therefore, the account owner needs to check not only the Facebook page, but also the connected email.
Why didn't the administration respond?
There is a category of questions that can only be answered in the Facebook support group - a forum designed to solve user problems.
The category of errors that the official community does not deal with includes:
the account owner has connected to third-party services that engage in cheating or obtaining other privileges. After - the page was blocked or the data was stolen;
the page was created on behalf of another person;
there is no access to any recovery method. The administration strongly recommends changing registration data as soon as a new number has been purchased or another email address has been created;
placement in your profile of materials that contradict the privacy policy;
a member of the social network sent spam or posted malicious links on the page.
The administration will restore the page if the user has lost the password, but he has the opportunity to confirm his identity: send a photo, provide one of the available phone numbers.
It also solves problems related to technical errors of Facebook itself: it is impossible to create a page or a permanent failure with authorization. Questions can be sent not only from the computer version, but also using the mobile application.
